Begole, James "Bo", John Tang, Randall Smith, and Nicole
Yankelovich, (2002) Work Rhythms: Analyzing Visualizations of Awareness
Histories of Distributed Groups, Proceedings of the 2002 ACM conference
on Computer-Supported Cooperative Work(CSCW 2002), New Orleans, LA,
USA, Nov 16-20, 2002, ACM Press, NY, pp. 334-343. (ACM Digital Library)
[http://portal.acm.org/citation.cfm?doid=506443.506618]
Dabbish, Kraut, Fussell & Kiesler (2004): To reply or not to reply: Predicting action on an email message [1] a look at the decision making process once an email is looked at.
Horvitz, E., Jacobs, A., Hovel (1999). Attention-Sensitive
Alerting, Proceedings of Conference on Uncertainty and Artificial
Intelligence (UAI 1999), Morgan Kaufmann:San Francisco, pp. 305-313.[ http://research.microsoft.com/~horvitz/priorities.pdf
] - Machine learning to triage email by urgency in Priorities system
and then balancing costs and benefits of alerting with
decision-theoretic model.
Horvitz, E., Koch, P., Kadie, and Jacobs, A. (2002).
Coordinate: Probabilistic Forecasting of Presence and Availability.
Proceedings of the Eighteenth Conference on Uncertainty and Artificial
Intelligence (UAI 2002), Edmonton, Canada, July 2002, pp. 224-233. [ ftp://ftp.research.microsoft.com/pub/ejh/coordinate.pdf ] - Machine learning to forecast presence and availability, including time until next email review.
Kalman, Y.M. and Rafaeli, S. (2005) Email Chronemics:
Unobtrusive Profiling of Response Times, Proceedings of the 38th
International Conference on System Sciences, HICSS 38. pp. Ralph H.
Sprague, (Ed.), p. 108. [http://sheizaf.rafaeli.net/publications/KalmanRafaeliChronemics2005Hicss38.pdf]
- Analysis of the Enron email database uuncovvers response time patterns
that corroborate the "24 hour expectation" conjecture: a message that
is not replied to within 24 hours will very likely remian unanswered
altogether.
Kalman, Y. M., Ravid, G., Raban, D. R., and Rafaeli, S.
(2006). Pauses and response latencies: A chronemic analysis of
asynchronous CMC. Journal of Computer-Mediated Communication, 12(1),
article 1. [http://jcmc.indiana.edu/vol12/issue1/kalman.html]
Gonzalez, V. and Mark, G. (2004). “Constant, Constant,
Multi-tasking Crazinessâ€: Managing Multiple Working Spheres.
Proceedings of ACM CHI’04, Vienna, Austria, April 26-29.
Mark, G., Gonzalez, V., and Harris, J. (2005). No Task Left
Behind? Examining the Nature of Fragmented Work. Proceedings of ACM
CHI’05, Portland, OR, April 2-7.
Gonzalez, V. and Mark, G. (2005). Managing currents of
work: Multi-tasking among multiple collaborations. Proceedings of the
8th European Conference of Computer-supported Cooperative Work
(ECSCW’05), September 18-22, 2005, Paris, France.
Croson, David, D'Arcy, John, Schuff, David, and Ozgur,
Turetken (year?). MANAGING E-MAIL OVERLOAD:CLUSTERING TO INCREASE
ATTENTION SUPPLY [[3]]
Hogan, Bernie, Fisher, Danyel (2006) A Scale for Measuring Email Overload [[4]]
Zeldes, Nathan, Sward, David and Louchheim, Sigal (2007) Infomania: Why we can't afford to ignore it any longer [[16]]
Research Papers on Distractions and Interruptions
Amabile, T., Hadley, C.N., and Kramer, S.J., (2002),
"Creativity Under the Gun." Special Issue on The Innovative Enterprise:
Turning Ideas into Profits. Harvard Business Review 80, no. 8 (August
2002): 52-61. - Field research that actually links interruptions and
workplace pressure to reduced creativity.
Cutrell, E., Czerwinski, M. & Horvitz, E. (2001).
Notification, Disruption and Memory: Effects of Messaging Interruptions
on Memory and Performance. In Human-Computer Interaction--Interact '01,
Hirose, M. (Ed.), IOS Press, pp.263-269. Copyright IFIP, 2001. [5]
Czerwinski, M., Cutrell, E. & Horvitz, E. (2000). Instant
Messaging and Interruption: Influence of Task Type on Performance, In
Paris, C., Ozkan, N., Howard, S. and Lu, S. (Ed's.), OZCHI 2000
Conference Proceedings, Sydney, Australia, Dec. 4-8, pp. 356-361.[6]
Czerwinski, M., Cutrell, E. & Horvitz, E. (2000). Instant
Messaging: Effects of Relevance and Time, In S. Turner, P. Turner
(Eds), People and Computers XIV: Proceedings of HCI 2000, Vol. 2,
British Computer Society, p. 71-76. [7]
Czerwinski, M., Horvitz, E. & Wilhite, S. (2004). A Diary
Study of Task Switching and Interruptions. In Proceedings of ACM Human
Factors in Computing Systems CHI 2004, p. 175-182. [8]
Horvitz, E., Apacible, J., and Koch, P. BusyBody: Creating
and Fielding Personalized Models of the Cost of Interruption,
Proceedings of CSCW, Conference on Computer Supported Cooperative Work,
ACM Press, November 2004. [ http://research.microsoft.com/~horvitz/busybody_cscw.pdf ] -Bayesian models of the cost of interruption.
Matthews, T., Czerwinski, M., Robertson, G. & Tan, D.
(2006). Clipping lists and change borders: Improving multitasking
efficiency with peripheral information design. In Proceedings of ACM's
CHI 2006, 989-998. [9]
Russell, Purvis and Banks (2007), Describing the strategies
used for dealing with email interruptions according to different
situational parameters, Computers in Human Behavior, Volume 23, Issue
4, July 2007, Pages 1820-1837 [10]
Sutherland, Ivan. Technology and Courage. An essay/talk
by computing pioneer Ivan Sutherland that addresses how "courage" is
necessary for us to work on the creative/hard projects rather than
continually seek distractions so that we don't have to work on them. http://research.sun.com/techrep/Perspectives/smli_ps-1.pdf
S. T. Iqbal and E. Horvitz, Disruption and Recovery of
Computing Tasks: Field Study, Analysis, and Directions, Proceedings of
CHI 2007, San Jose, California, April 2007. [11]
Web Sites with Information Overload Resources
Interruptions.net - A compilation of over 200 articles related to Interruptions and Distractions!
E-mail Related Social Issues
[12] - E-mania -- Ethical Approaches to E-mail Overload!
BlackBerry Orphans: The growing use of email gadgets is
spawning a generation of resentful children. Katherine Rosman, Wall
Street Journal 2006. A look at furtive thumb-typers, the signs of
compulsive use and how kids are fighting back [14] and blogs about this article at [15]
This resource center is a growing work in
process!